Shipping policy
LunarPets Shipping Policy
Last updated: August 4, 2026
LunarPets sells digital in-game items for Roblox Adopt Me. We do not sell or ship physical products.
1. Digital Delivery
All purchases are delivered electronically through Roblox's in-game trading system. No physical shipping is involved.
Customers must provide the correct Roblox username during checkout to ensure successful delivery.
2. Delivery Time
Most orders are delivered within the estimated delivery time shown on the product page.
Delivery times may vary depending on factors such as:
- Order volume.
- Roblox server availability.
- Customer response time.
- Other circumstances beyond our control.
If an unexpected delay occurs, our support team will keep you informed.
3. Delivery Process
After your payment has been successfully processed:
- We will contact you if necessary.
- We will send a friend request from our delivery Roblox account.
- Your item will be delivered through Roblox's in-game trading system.
- Once the trade has been completed successfully, the order is considered delivered.
Customers are responsible for accepting the trade within a reasonable time.
4. Incorrect Information
Please ensure that the Roblox username entered during checkout is correct.
LunarPets is not responsible for delays caused by:
- Incorrect Roblox usernames.
- Customers being unavailable to complete the trade.
- Roblox service outages or restrictions.
5. Unclaimed Orders
If an order remains unclaimed for more than 48 hours after our first delivery attempt, LunarPets will cancel the order and issue a full refund to the original payment method.
6. Contact Us
If you have any questions regarding delivery, please contact us:
Email: support@lunarpets.net
Live Chat: Available on our website.