FAQs

How will I receive my Pet?

After purchase, we will send you a friend request from “LunarBloxOfficial” to the Roblox username you provided during your purchase. Once you accept the request, join "LunarBloxOfficial" in Adopt Me, and your Pet will be delivered immediately through trading!

When will I receive my Pet?

Most orders are completed within 5–7 minutes. You will receive a friend request from "LunarBloxOfficial" shortly after your purchase, and your Pet will be delivered as soon as you join them in Adopt Me!

What if I don't receive a friend request within 10 minutes?

Most orders are delivered within 5–7 minutes. If you haven't received a friend request after 10 minutes, please contact us via Live Chat with your order number, and we'll resolve the issue as quickly as possible!

What if I entered the wrong Roblox username?

If you entered the wrong Roblox username, please contact us via Live Chat with your order number and the correct Roblox username as soon as possible. As long as your order has not yet been delivered, we'll do our best to update your username so you can receive your Pet without any issues!

What if I'm offline after purchasing?

No problem! Your order will remain pending until you're available. Simply accept the friend request and message "LunarBloxOfficial" on Roblox. You will receive a reply within a couple of minutes. Then join "LunarBloxOfficial" in Adopt Me to receive your Pet!

Do you offer refunds?

No. Due to the nature of digital in-game items, all sales are final, and we do not offer refunds once an order has been placed. Please make sure the Roblox username you provide is correct before completing your purchase!

Need more help?

If you have any questions or need assistance, simply contact us via Live Chat from the bottom-left corner of our website. We are always happy to help and will respond as quickly as possible!